FGL Store - Return Policy

 RETURN POLICY

  • You have 14 days to return an order after receiving it.
  • If you change your mind, or the product you received is not what you expected, please use the pre-paid shipping label included in your package (domestic orders). For international orders, customers cover cost for return shipping.

  • All returns will be fully refunded, with exception for shipping cost. If you wish to change to another item, size, colour etc - please place a new order in the shop.
  • Please note that exceptions may apply for the return of certain custom-made, hygienic and other products.

  • If you have any questions, please contact us.

 INSTRUCTIONS FOR RETURNING GOODS

  • Returns are made using the pre-paid shipping label included in your package.
  • Include the Delivery Note in the return package.
  • Ship the items for return within 14 days after receiving your order.

  • You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in unused condition and in their original box and/or packaging.

  • If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any customs charges. We are not responsible for any charges imposed on packages returned by customs.

  • Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.

  • If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.